At South Dublin Roofing and Chimney Repair. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (southdublinroofingandchimneyrepair.com), contact us for services, or engage with our roofing and chimney repair offerings in South Dublin and surrounding areas. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect information to provide high-quality roofing services, respond to inquiries, and improve our customer experience. The types of information we may collect include:
- Personal Information: Name, email address, phone number, postal address, and any details you provide when requesting quotes, scheduling inspections, or booking emergency repairs (e.g., for roof leaks, chimney repairs, or gutter services).
- Service-Related Information: Details about your property (e.g., location in South Dublin, roof type, issue description like flat roof damage or fascia replacement needs) shared during consultations or site visits.
- Usage Data: Automatically collected information such as IP address, browser type, pages visited, time spent on the site, and referral sources when you browse our services pages (e.g., chimney leak repairs or flat roof installations).
- Communication Data: Information from emails, calls, or messages, including 24/7 emergency queries, to track and resolve your roofing or chimney issues efficiently.
We do not collect sensitive personal data (e.g., health or financial details) unless voluntarily provided for insurance claims related to storm damage repairs.
2. How We Use Your Information
We use your information to deliver our expert services and enhance your experience:
- Service Delivery: To schedule free inspections, provide quotes (e.g., for flat roof replacements costing €2,000–€5,000), perform repairs, and follow up on maintenance plans.
- Communication: To send updates on your project, respond to FAQs (e.g., emergency roof leak response times), or offer tailored advice like best times for roof repairs (spring/summer).
- Marketing: With your consent, to send newsletters about new services (e.g., gutter repairs or chimney sweeps) or promotions. You can opt out anytime.
- Improvement: To analyze usage data for better website functionality and service quality, ensuring clean, tidy workmanship as per our client care standards.
- Legal Compliance: To meet regulatory requirements, such as insurance for storm damage or data protection under GDPR.
3. How We Share Your Information
We do not sell your personal information. We may share it only in these limited cases:
- Service Providers: With trusted partners (e.g., material suppliers for high-quality zinc roofing or subcontractors for commercial roof repairs) who help deliver our services, bound by confidentiality.
- Legal Obligations: If required by law, such as for insurance claims or to protect against fraud.
- Business Transfers: In the event of a merger or acquisition, your data would be transferred securely.
We ensure all sharing complies with GDPR and Irish data protection laws.
4. Data Security
We prioritize your data’s safety using industry-standard measures:
- Secure servers and encryption for online forms and payments.
- Access controls for our skilled team to handle only necessary information.
- Regular security audits to protect against unauthorized access, especially for emergency 24/7 data.
- While no system is 100% secure, we strive to minimize risks.
5. Your Rights
Under GDPR, you have rights regarding your data:
- Access: Request a copy of your information.
- Rectification: Correct inaccuracies.
- Erasure: Delete your data (subject to legal retention for service records).
- Objection: Opt out of marketing or processing.
- Portability: Receive your data in a usable format.
